Refund policy
At Dareem Luxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
We accept returns within 3 days of receiving your order.
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- The item must be in the same condition as received.
- Proof of purchase or order confirmation is required.
For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, you may be asked to provide clear photos of the product and packaging.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed using the original payment method whenever possible.
For Cash on Delivery (COD) orders, approved refunds will be arranged through an alternative payment method agreed upon with the customer.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare products
- Products damaged due to misuse
- Items returned after the 3-day return period
Shipping Costs
If the return is due to our error (wrong, damaged, or defective item), Dareem Luxe will cover the return shipping costs.
For all other eligible returns, return shipping costs may be the customer's responsibility.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Dareem Luxe
Email: dareemluxe@gmail.com
WhatsApp: +92 312 3605538